Join us in this episode as we dive into the wonderful world of healthcare innovation with Jiri Vermeulen and Lola Bladt from Minze Health.

We discuss the ins & outs of innovation in healthcare, the importance of understanding who your users are (spoiler: not always so easy!) and the trade-offs between strategy, design and implementation. Hopefully, you’ll be as inspired as us by their positive, entrepreneurial mindset.

Finnish strategic and service design agency Hellon has been working together with the Helsinki Regional Transport Authority (HSL) for the past 6 years to ensure the sustainable future of Helsinki’s public transport. For their productive partnership, they received the Service Design Award 2022 Best Non-Profit project!

We speak with Lotta Julkunen - design director and partner at Hellon - to discuss their well earned award, the philosophy of their partnership with HSL and many more interesting elements for doing successful service design at scale.