#54 - Save Time, Save Lives with Ashleen Nee And Linda Klotzbach
How can Service Design make a difference in the emergency room for major trauma? Both for the patients and for the staff?
In this episode, we have a thoughtful conversation with Ashleen Nee and Linda Klotzbach going in-depth into their project “Save Time, Save Lives”, winner the 2023 Service Design Awards for Best Student Project executed together with YuYu Sun.
We talk about their approach in getting to understand the ins and outs of the emergency room and its staff by spending 5 weeks on the ground. We discuss the process they went through in designing valuable solutions, presenting them to the board and pivoting along the way.
We also discuss how major trauma care can benefit from the holistic service design approach, enhancing not only the efficiency of the services but also the effectiveness of care itself.
Listen to Ashleen and Linda share their compelling and inspiring stories as their collaborative efforts with healthcare professionals led to significant improvements in patient care processes and outcomes, embodying the transformative power of service design in healthcare - all while still being students!
Sources and links cited in the conversation:
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